#CmgrChat

Wednesdays 2-3pm EST – A Community for Community Managers

12/8: Transitions & Leaving a Community December 9, 2010

The “Community Manager” role as we know it today hasn’t been around very long.  Most of us in our positions have only been in them a short period of time so the idea of leaving one behind wasn’t on the minds of many in the chat today.  However, it’s always good to keep in mind what good protocol would be if you do decide to work elsewhere or for another community and leave your current one.  Wednesday had 308 tweets and 58 participants, all about some of the best thoughts on transitioning.

_

We were also really lucky to have Chanelle Schneider (@WriterChanelle) as our Guest Co-Moderator today because Kelly was working in LA for the week.  She’s the Founder of the #GenYChat which takes place Wednesdays at 9pm EST.

_

Bonus: On David Spinks’ blog today, he discusses part of the side conversation we had in the chat on Wednesday.  Do you really like everyone in your community?

Also make sure to follow the @CmgrChat Twitter Account and join the Linked In group as well (Link on the right side of the screen)!

_____

Q1) Have any of you left a community for another community? Did you train a new cmgr?

jvkautz: No. SM started under my watch and I grew into the role. But I’m a succession-plan thinker so I’m chronicling every detail.

SunnyinSyracuse: I have left a community due to funding cuts, all staff except top execs laid off.

jvkautz: Yeah – our communities are so imbued with our selves that it’d be weird to see them w somebody else.

_____

Q2) Have you searched for a new community mgr position while in one? Where do you look?

digitalmention: Not me! But…when I was looking: Community Roundtable, LinkedIn, Mashable, Jeremiah Owyang site

evanhamilton: Yup. You gotta hit everything, never know where the good stuff is. Craigslist, LinkedIn, CommunityGuy, Web-Strategist.

cochinealred: Search local networks, approach industries you love… something that you can feel comfortable getting deeply involved in.

DanielaBolzmann: Found my current job on Craigslist, but like browsing job postings on Mashable.

______

Q3. What should the company do and what should you do to announce a transition?

jvkautz: If it’s forced on you, be professional to the end & beyond. Bridges burn for all to see in the SM world.

DavidSpinks: If a community manager did their job well, the community will be tied to the company, not the person.

cochinealred: Company should do no more than post the position on all of their networks… personally I’m not too sure what is required

AndrewVazzano: The words “grinding halt” come to mind. RT @JPedde: If you leave but they don’t hire a new cmgr, what happens?

_____

Q4. Do you continue to engage with the old community once you’ve left?

evanhamilton: Only if it would be awkward if you didn’t. If you use the product a ton, sure. If not, don’t get in the way of the new person.

digitalmention:If building a community is about relationships, then yes! Relationships don’t end just because u move on!

DavidSpinks: If you’ve developed personal relationships, it would be bad form to ignore them when you leave.

_____

Thanks to all who participated! If you would like to see the entire transcript, please click here. Make sure to come back to #cmgrchat every Wednesday from 2-3pm EST for more chats!

If you have any ideas or suggestions for future topics, leave comments or get in touch with either Jenn or Kelly!

Advertisements
 

12/1 – Taking Time Away from the Community

We are all married to our jobs as community managers and that’s part of the fun!  We like being connected and involved with our work, but every so often we like to take breaks, go on vacations, or leave for the holidays.  We had a pretty great discussion Wednesday with 670 tweets and 87 participants, all about some of the best practices when leaving the nest just for a bit.

Bonus: The Community Roundtable posted this about Nutella taking the summer off. 

Also make sure to follow the @CmgrChat Twitter Account and join the Linked In group as well (Link on the right side of the screen)!

______

Q1) What’s the time off structure like at your company?

jvkautz: I accrue 2 weeks per year and can’t take ’em before I earn ’em

AskTim: I accrue 1.25 vaca days per month, plus floating holidays, personal days, & our summer day program

JennaLanger: What’s time off? 😉 We’re fairly flexible as long as we stay connected. Setting up shifts for handling support issues

kerimorgret: I’m able to telecommute two days a week.

BrianneVillano: 3 weeks vacation (can roll over 40 hours starting last week in December), 1 flex day, 5 days sick, 10.5 holidays

MikeFraietta: 4 Four weeks should be minimum if you want to keep your staff more than a year. I’ve never had less at 3 startups I worked for.

_____

Q2) How have you handled leaving your community for various stretches of time?

cochinealred: Longest I have left the community for was 5 days. Updated occassionally as I was able.

SueOnTheWeb: How have you handled leaving your community for various stretches of time? – I’m on 24/7 so never experienced that.

muruganpandian: Or you can scale down your participation and also let the community know that you are on vacation.

rhogroupee: Online community is like a small child, you can never really leave it unattended 🙂

BrianneVillano: Planning ahead and then enjoying the time I have off. Disconnecting is a necessity in the age of information overload.

______

Q3.How do you prepare to take time off? Schedule tweets/posts? Prepare your community for your departure?

JennaLanger: I make a to do list of things I need to take care of before I leave, and things I need to follow up with when I get back

Mitch_M: Blogs are written way in advance,and automatically post to Twitter. Otherwise, just make sure to check in at least once a day

greghollings: We have a handover process which each CM must go through before leaving on holiday. Includes scheduled content

Arrakiv: I work solo on community. Prepare content ahead of time, let the community know I’m off – smaller community though

______

Q4. So, say you actually do take time *off* & have a backup. Are you still checking? How? What if no wifi or other access?

SueOnTheWeb: Yes gotta love my iphone. Even manage to put out cmty fires whilst sitting on a ski lift 😀

LvM: If you love your company and job, it’s fun to semi-monitor when off. It’s a part of your lifestyle.

ericfoster: I also utilize my members to keep me updated on mood of community while Im away.

aleveland: Usually out of country so probably not checking in much!

luciagia: I usually check at least 1x a day. If I don’t have internet, its not for long. I always seem to find my way to one somehow 🙂

_____

Thanks to all who participated! If you would like to see the entire transcript, please click here. Make sure to come back to #cmgrchat every Wednesday from 2-3pm EST for more chats!

If you have any ideas or suggestions for future topics, leave comments or get in touch with either Jenn or Kelly!