Wednesdays 2-3pm EST – A Community for Community Managers

3/2 – Smartphones, Apps, and Community Management, Oh My. March 3, 2011

It was kind of a fun coincidence that this week’s chat topic of Apps took place directly after the Apple event announcing the new iPad2 and some of the new apps that will be featured on it.  As community managers we generally have a sick fascination with new tech toys, apps, and shiny objects.  Or that might just be me.  Regardless of the type of phone we all use, we all add, try, and delete a number of apps for a variety of reasons.   In the 554 tweets by 87 people there were quite a few amazing suggestions for apps.  See below!


Q1 What kind of smartphone do you have? and does it matter?

HSirhan: Mostly use iPhone 4 and HTC Desire – it does matter to an extent I think

evanhamilton: G2 (Android). It’s awesome. I think it matters – the interactivity of the apps and the background tasks are essential for me.

blaisegv: I have an iPhone 3GS but switching to an HTC. I’d say depends on role but emails at least a must.

JPedde: It only matters when it comes to #apps & the availability of a lot of them in their stores.


Q2. Can community management be done WITHOUT a smartphone?

KellyLux: I personally could not manage my life (personal or professional) at this pt, without a smartphone. It’s always by my side.

RachelYeomans: It could but wouldn’t be nearly as effective – I always have my smart phone AND iPad handy no matter what

DanKlamm: Yes, but it’s more difficult. I had a regular phone until last June- tough to live tweet events, take photos, etc.

semantic: Seems like it could, but you’d have to be tethered to a laptop at all times

rhogroupee: Smart phones facilitate faster response, but do they make it harder to take a break? Need to use them “smartly”

evanhamilton: Sure, but for most situations I say no. If you’re not available to deal with a crisis on the go, you’re in trouble.

marcuspowers77: Smartphone = faster response and reaction. But I think it depends on what your community expects and the expectation you create


Q3) How many apps do you have on your phone? How do you manage them?

sacevero: I have 4 pages of apps on my iPhone. Haha. Folders help keep social media apps for work organized.

rhogroupee: 126 (never counted before, whew!) I do occasional purges..

elysa: Yeah I have a good 300 apps. But I’m crazy about organizing apps. I use @appolicious to manage my library/find new apps

SunnyinSyracuse: I use folders to group apps together like “Going Out” or “Shopping”

marcuspowers77: I only have 12 apps on my iphone but I use all of them regularly. I like to keep it clutter free.I’m distracted enough as it is.

elysa: oh speaking of I did a list of iPad apps I use for CM: http://appo.me/fv0me

qualitylogo: I have 8 pages’ worth of apps on my iPhone, but not every page is filled up b/c I manage them by sorting according to category


Q4) What are the top 3 apps you can’t live without and WHY!?

pushingvision: Anyone use an app like Pandora Box or App Miner to find what apps are currently on sale?

elysa: @pushingvision I do – FreeAppADay & AppDeals are pretty cool

rhogroupee: My top 5 would be: Kik, Flixter, my GaGaJoyJoy app, Evernote, & Twitter

pushingvision: Mail, InstaGram, Echofon/Hootsuite, Facebook & Camera

amfunderburk1: My top 5 apps: Google Reader, tops news app, Twitter for Android, sticky notes and Facebook

JPedde: KIK has changed my life. Saves me $15 a month in texting!

JPedde: I love Red Laser for iPhone. Always scanning bar codes in stores for cheaper deals.

KellyLux: Hootsuite, Smartr, techDygest Instagram and @BrianSolis (yes, he’s an app)

KellyLux: My password keeper, FB, foursquare, NYTimes & PulseNews, Camera+ are some other favs

sacevero: I made a list of tools on @oneforty I use regularly–we should all compare! http://bit.ly/hXcZ5O

RachelYeomans: Seesmic, Evernote, &Google Maps- Seesmic 4 my Twitter addiction, Evernote for memos & Seesmic synch & Gmaps for not getting lost

gilmoreglobal: Jumping in! Apps: UnberSoc, BlackBerry Maps, Drivesafe.ly, QRcodescanner pro, my camera!

rjburkejr: Twitter, bitesms, and skype

elysa: Top 3 for CM purposes: Evernote (gotta have access to everything), BoxCar (push notices on tw/FB), Yammer (we use @bizzy a lot)

Triplyksis: For CM purposes on my iPad… Tap11 (iPhone app – social media), Dropbox (file syncing), FeeddlerRSS (Feed reader)

SunnyinSyracuse: Apps I can’t live without: mail, red laser, tipulator, @instagram, pandora, maps..oh wait, you only wanted 3

KellyLux: Forgot about Instapaper, Bizzy, hipmunk & Vogue Stylist.

CallFireMktg: I can’t live without Words with Friends. It’s not for work or anything, but it’s all I ever do anymore

pushingvision: Have you seen Fooducate? You scan a barcode and it rates the nutritional value and offers alternatives.

maggielmcg: Super late to the chat–apps I use every day: toodledo, Audible (addicted to audiobooks), Twitter

sarahkayhoffman: My dear @swonderlin suggested: @plancast @hashable @groupme @gowalla I’m so excited for @Bump, too!

KellyLux: I use Smartr to find good content for twitter, same for TechDygest…it cuts out all the junk & just leaves the links.

7Huck: Recent app I found pretty helpful was @ZocDoc, book appts instantly!

7Huck: There is an app for ordering movie concessions right from your seat – @munchlymobile. Putting it out there


Thanks to all who participated! If you would like to see the entire transcript, please click here. Make sure to come back to #cmgrchat every Wednesday from 2-3pm EST for more chats!

If you have any ideas or suggestions for future topics, leave comments or get in touch with either Jenn or Kelly!


10/13 – Daily Tasks October 15, 2010

Another great chat for the books with 652 Tweets and 82 participants! We learned a few weeks ago that defining the role of a community manager is difficult because the objectives of the position vary from company to company.   We had no idea how many answers we’d get when we ask how people defined their day!

We had a special guest, Royale Scuderi, join us to help out with some quick productivity tips.  Follow her for some some suggestions and ideas if you need help organizing your life.

Make sure to follow the new @CmgrChat Twitter Account as well!


Q1: What does your average day look like?  Do you have a routine?

rhappe: I have a weekly routine – there are things I do on particular days… but not a fixed daily routine

rhappe: Weekly we do member newsletter, weekly programming, member outreach monthly-measurement & public newsletter

jkhalif: Starts with my early morning workout…work and then my side projects..No typical routine

mor_trisha: My average day routine: Scan discussions, look for issue reports first, go from there

Austin_Curtis: I try to plan out almost every hour of my day to be as productive as possible.  Love making lists and checking things off

heidianspaugh: I’m still figuring that out in a new role. Scan email for issues and mtgs, read SM RSS feeds, create or plan day’s content…

swonderlin: My routine is a tight one since I deal with multiple accounts – have to dedicate time to each one in order to get everything done.

JPedde: 1 Thing I do is make sure to create a weekly to do list at 4pm on Friday

KellyLux: I think the thing that makes this job exciting is there is no ‘routine’ day …But that is also the thing that can make it very stressful

LynnKoves: I also make lists and constantly prioritize based on urgency.

pushingvision:I use a prjt list w/ deadlines, followup dates, status, etc. I sort by priorities/dates to avoid missing smthg.


Q2: What are ways to better organize your day/week/month?

Austin_Curtis: For each day you can make a little timeline and put activities in each slot.  Spend time thinking ab wut u want to accomplsh

KellyLux: One thing I do that helps is I have a big whiteboard calendar color-coded w/ all my events/chats/etc, so I can c what is coming up

Draddog: Having a task list, broken down by priority and current status is the best way I’ve found to organize

jvkautz: Clean desk policy, and a no-unread email policy. Put events on elec. calendar with notifications for imp. events.

RoyaleScuderi: I actually schedule blocks of work by project on calendar.

RoyaleScuderi: Outlook is my command central – categories, folders, color-coded calendars…

Austin_Curtis: Ask yourself where do you want to be in a month from now? Then break it down week by week


Q3. How do you explain what you do to others?

swonderlin: When people ask me what I do, the best way to explain is that I’m an “online reputation manager”

shawn_grainger: You really can’t explain it.. Ppl see it as your playing Farmville, you need to show and show results

jvkautz: I tell others I get paid to be on FB. After the laughing stops, I break it down in more serious detail. Tough though.

joshshear: If you say “online marketing,” most people will get it, even if you’re not in charge of ad buys and such.

heidianspaugh: I kinda love this question. I used to describe CM as a cross between marketing/advertising, customer service, and product dev

mor_trisha: I am manage 2 website cmtys, responsible for overall health & growth. I train ppl, evangelize, advise on design, strategy, directn

@ahvance: To those who know nothing about #SMM, I tell them I help humanize products/brands.

jvkautz: Before I found this chat, I didn’t even know what my job title should be


Q 3.5: Tell us what multi-tasking you’re doing right now

40deuce: haha Q3a: I’m chatting with you, monitoring and responding on twitter and doing research for a blog post

ahvance: I am blogging for a client right now!

jvkautz: Q3a: Ha – with this content stream? I’m zoned in on this chat alone. Multitasking is the devil.

heidianspaugh: A3a: Doing #cmgrchat while editing “rules of engagement” doc, reading a whitepaper on “SMM & Women” & answering email!

Trace_Cohen: @KellyLux Writing a press release, updating strategic documents, SM for three dif acc’s, listening to music and finding an apt


Q4  What takeaways do you have that will help you do something different this week/this month?

40deuce: Q4: so far, none really other than if I want my to-do list programs to actually help me I need to actually populate them

buona_vita: q4: hopefully match up online notes with written ones.

pushingvision: A4: Setting schedule goals. Trying Evernote. Reducing # of “systems” for to-dos

shawn_grainger: Q4. Takeaway –> I am not alone, all of us face the same confusion and pushbacks when explaining what I do all day!! refreshing

jvkautz: Q4: I’m SO making a list.

KellyLux: Keeping my to-do-list in front of me and putting everything that comes in on that list. Gonna be a long one…


Products for Organization:

swonderlin: I use “Things” for Mac – syncs with my #iPhone #iPad and laptop

40deuce: I’ve been trying out @producteev for a few weeks now. It’s good, but I’m bad at scheduling to actually schedule things

RoyaleScuderi: Just downloaded Reqall, been using Todo for iPhone

maggielmcg: I like Toodledo, also having certain days/times to do recurring tasks like approving members to Linkedin, etc.

rhappe: I use DropBox to share and organize files, etc (and access via iPhone) and that is quite helpful

RoyaleScuderi: Its not the tools you use as much as clarity about what needs to be done and priorities!

Thanks to all who participated! If you would like to see the entire transcript, please click here. Make sure to come back to #cmgrchat every Wednesday from 2-3pm EST for more chats – Next week’s Chat will be announced on Monday.

If you would like to follow any or all of those who participated today,  please click here.

If you have any ideas or suggestions for future topics, leave comments or get in touch with myself or Kelly!


10/6 – Keeping Up With Technology October 7, 2010

Well, Wednesday’s chat was interesting, to say the least.  We did see 629 tweets from 94 contributors in an hour, and there were a lot of shared resources during that time.

One lesson I think we all learned is professionalism.  There are good and bad ways to approach a situation.  If you have a problem with someone, always try to correct the situation with face to face interactions to resolve any issues.

One item of note before we get into the digest.  On the right hand side of this page you’ll see a link to join the Community Managers (Social Media Managers) group on linked in (or directly linked here.  Please feel free to join and contribute!


Q1 How many active programs do you use for community building/metrics and what are they?

bbenishek: We currently use Google Analytics and Omniture for metrics.

bbenishek: wthashtag also provides good chat stats.

JPedde: I just found http://www.justunfollow.com yesterday and it really helped me clean out my work twitter account.

JPedde: We’ve also been using Constant Contact for newsletters, SiteFinity for website/SEO.

JPedde: Oh one of the best tools, is untweeps.com. Unfollows those you follow that are inactive for 30,60, 90 days

KellyLux: We also use Google Analytics, Hootsuite and Klout.

heidianspaugh: We’re currently in the process of figuring that out. Does anyone have any experience with Visible Technologies or Alterian?

BillBoorman: Branch out, job magic, FaceBook ads and @BraveNewTalent have a good app launching

dohanley: I recently started using @TwitCleaner to clear out inactive users, spammers, and ppl who don’t contribute much to the conversation

nickcicero: If you’re looking to clean up your twitter, I recommend Tweepi: http://www.tweepi.com

bcromlish: I like thesis for wordpress and livefyre comments

heidianspaugh: I have Groupon and LivingSocial

JennaLanger: Depends what you need. We use Woopra for real-time analytics, and paid android apps like hootsuite have more features


Q2 How much of your day is spent troubleshooting/learning new programs?

digitalmention: I spend a lot of time not only learning new programs, but #researching new ones as well. Knowledge is power.

40deuce: I’m ususally pretty good at figuring out new technologies, so not a lot of my day is spent learning new things

Toby_Metcalf: A few hours a week. Use PHP for my forums, but looking for / testing options there.

RussoNoon: I devote over an hour a day to trying to “keep up” with the new tools and tricks available. And that’s still not enough.

JMattHicks: I just started learning Python and PHP…so basically all day! lol But being new to professional social media/CM, prob 10-20%.

joshshear: I spend a few hours each week reading and trying new tech or software, usually away from work.

JennaLanger: I spend at least an hour a day messing with WordPress – trying new plugins, testing code changes, messing with formatting

PaigeHolden: Some of my LinkedIn groups have been really great for new info and advice. My Google Reader is pretty extensive too.

Holdcom: The more applications I find, the more I recognize how useless a lot of them are. Its important to stay focused!


Q3 How do you handle requests from pp promoting & asking you to use their services?

digitalmention: If the proposal makes sense, we’ll look into it possibly. If not, it’s just a simple, honest “no.”

swonderlin: We highly suggest using our tools as we have done the research to see which ones have worked best.

KellyLux: For now, we are going on reputation and whether or not we have any connection..whether we will entertain a conversation

jvkautz: Ignore. If it’s worth looking at, it’ll be recommended by people I trust.

JPedde: If it fills a need for me, I’ll look into it. If its your run of the mill SEO, Website Design, SM Consulting, I dont use it

PaigeHolden: I’m more inclined to use a program with good customer service and training. Sometimes, that can make my case for me.


Q4 How do you make the case that you need certain programs to your bosses?

digitalmention: Pose the problem & show how the new program will solve.

digitalmention: Provide real-life examples of how it will solve the problem. Perhaps provide numbers, if possible.

JennaLanger: I use the free version for as long as possible, until it becomes too limiting. If it makes us more productive, it’s worth it

40deuce: I think you need to show the benefits of paying for certain services. I always try to find free ones first though

RussoNoon: I use programs that are recognizable in the mainstream and are most likely to generate the most “buy-in” from cautious users


Thanks to all who participated! If you would like to see the entire transcript, please click here. Make sure to come back to #cmgrchat every Wednesday from 2-3pm EST for more chats – Next week’s Chat will be discussing “Daily Tasks.”

If you would like to follow any or all of those who participated today,  please click here.

If you have any ideas or suggestions for future topics, leave comments or get in touch with myself or Kelly!