Wednesdays 2-3pm EST – A Community for Community Managers

There’s a New Home for #Cmgrchat! June 2, 2011

Filed under: Weekly Digests — jpedde @ 3:57 am

You won’t see too many posts (if any) on this here wordpress.com page in the future.  WordPress.com has been a pretty good home to us since we first started this chat in September of 2010, but as the chat has grown, so has the needs of the community.   I always hoped this was a temporary site, and that’s indeed what has happened.

I am extremely happy to announce the official launching of TheCommunityManager.com.

So if you’re receiving notifications of new posts via email from this site, you’ll have to head over to TCM to change that.  There’s now a fancy RSS feed on the new page, and there will be much more content for you to enjoy as a community manager or social media friend.  We have posted all of the previous digests on The Community Manager, as well as wrap ups for the NYC #CMMeetup events, and posts from the recent Blog World Expo.  In the future you can expect a lot more in the way of resources, events, news, and all things community.

I’d like to thank all of you who have continued to be a part of #cmgrchat each and every week.  Your support is invaluable and TheCommunityManager.com should feel like your little corner of the internet.   All feedback is welcome, and if you’d like to write for the site, we’d be honored to have you!

Also, with any good community management website, make sure to follow us on Twitter:   @TheCMGR or Like us on Facebook:  www.facebook.com/TheCMGR


And of course you can always follow us on the usual accounts:   @JPedde  @Kellylux  @CmgrChat


4/13 – Building Community: Facebook April 27, 2011

Filed under: Weekly Digests — jpedde @ 4:12 pm

We’ve had an interesting time trying to put together these digests.  As you may or may not know, wthashtag.com is no longer so in creating a digest from the transcript has been nothing short of a task.  Luckily Janet from OneForty suggested RowFeeder and it now creates a google doc of all the tweets.  So if you would like the transcript from these chats, please leave a comment below or send me an email and I’ll forward it over!

This week’s chat is the start of our Building Community series and we’ll be looking at various platforms in depth.  We start with that behemoth, Facebook, and figuring out what it all looks like.


Q1.  Is your goal always to increase likes? What other goals/priorities do you have on Facebook?

SocialMedBtrfly: Likes are good, comments better, shares are the end-all-be-all 🙂

evanhamilton:  I’m mainly posting links to blog content, so likes are less interesting than actual clickthroughs.

LovelyLu: Goal is to engage the audience, would rather seen comments than likes!

SYRDT: Engagement is a HUGE focus, we want to hear from people… the good, the bad and hopefully not too often the ugly!

HSirhan: Talking about FB ‘engagement’ is difficult. FB is *not* a community replacement but an audience platform


Q2) What are the key data points you focus on in FB insights & what are “Good” numbers?

evanhamilton: Upwards growth. If it’s flat or going down at all, something is bad. Other than that, I look at the % engagement on each post.

mhandy1: Steady lines on FB data are also important… fewer spikes = more consistent/ committed community.

duncan_alney: daily, weekly, monthly users – also tracking evangelist and detractor activity

Craig_Law: Sharing and Commenting, watching videos or viewing images, interacting with apps

GregHollings: I look for positive growth trends to paint the full picture.


Q3) What extras do you pump into Facebook – Landing Pages? Polls? Tabs? What are good resources?

SocialMedBtrfly: Statistics show more people “like” a page coming through Landing page than through the wall

SocialMedBtrfly: For some clients, I really like to target the updates. Geographically, demographically, etc.

evanhamilton: I try to keep the page simple, but we do have our @UserVoice feedback tab in there. (disclaimer: I work at UV)

_faith: Landing pages are great for 1st time users, but have found profile pictures are good for guiding current fans to tabs/content #cmgrchat

omgitsamr: Not sure if it counts as “extra” but videos & photos are key – anything visual to keep folks on the page

RachelYeomans:  I think landing pages are necessary with the new Facebook page layout but it should be interactive in some way


 Q4) How do you cultivate community on Facebook to keep ppl coming back? What are best practices?

HSirhan: Best practice is to ask, honestly, whether it’s the right step for your client

jprimost: Acknowledge people’s answers, participate in the comment section (in an authentic way)

omgitsamr: Mentioning people helps engagement – grabs users’ attention and sort of places responsibility on them to respond

_Faith: Sharing content from other pages, esp. partners and assoc. businesses, also commenting on their walls encourages convo.

RachelYeomans: Create engaging content, ask questions, feature semi-regular deals – keep it fun and conversational (it’s FB not your website)

7Huck: Ask fans that engage w the same topic to further develop the topic w you & share w rest of community A4 ** 🙂

tmonhollon: We underestimate the power of asking! Try asking what people active fans want from you, and doing that.

Lovelylu: You have to be part of the community, can’t just be the facilitator


Thanks to all who participated!  Make sure to come back to #cmgrchat every Wednesday from 2-3pm EST for more chats!
If you have any ideas or suggestions for future topics, leave comments or get in touch with myself or Kelly!

4/6 Designing Engagement April 11, 2011

Sharing the right content at the right time is a challenge for anyone that uses social media. So is offering the right rewards for people who participate and engage. It all really depends on the community.

This week’s #cmgrchat echoes a lot of what Jennita Lopez of SEOmoz recently posted, which is — as CM, you have to do what works for you/your community. See How to Manage Twitter: Do it Your Way.


Q1) How do you map out engagement, and determine what you need to do to increase it in a community?

mhandy1 On FB I look at feedback ratios… what resonates best and then break it down further to types of questions/links

mor_trisha To map out engagement, start with 1) What pain points are we trying to improve? and 2) What actions are people already doing?

tmonhollon Start with primary research: observe current & potential community where they are engaging, and ask Where, When, Why & What

RachelYeomans Oh boy let’s see – Facebook insights, Google analytics, Twitter (of course!) – just started using TwentyFeet and love it!

momnonstop I use blog views, check mentions, insights on fb and response Percent to see when/what engages

evanhamilton Actions vs views. Length of time since last sign in. Number of actions per visit. Interactions with other members

bluephoenixnyc We measure more than Fbook+Twitter; we look at Quora, blog feedback, forums in our industry. It has to be a mix of channels

thebloggerspost Authenticity in communication is key. Are you messaging just to say something or your actual message?

pushingvision I think seeing what a competitor is doing gives can you an edge and way to do it better.


Q2) What are the best times of the day/days of the week to engage your audience?

momnonstop According to an article release by mashable for my company (salon/spa) best times are sun/thurs after hours

mor_trisha Hmm, Q2 feels very ‘push’ related. We don’t use a schedule – it is ‘engage as we can’.

ottogrl here is a must read on how to improve engagement on your brand’s Facebook page: http://t.co/mEqIKl4

RachelYeomans Every platform is different with what time(s) are best to engage – plus audiences are different on each platform

omgitsamr depends on what platform you’re engaging… for ex: stats show retweets are highest 2-5 p.m. ET

JamesVKautz I’ve found only FB is time-sensitive due to the news feed. We are the most active there in the late afternoon.

momnonstop I’m limited to three updates a week

evanhamilton I go for 8am PST, though this report about retweets says 2pm PST for RT’s http://slidesha.re/1tSyHu

timbursch Also, some B2B communities that we manage engage 9AM, 12PM, and 4-5PM, checking networks= new smoke break

_faith Engagement = actively responding & *listening*, sometimes we need to know when to let other people talk


Q3) How do you make it easy for community members to engage (contests/other activities…)?

sarahkayhoffman Open-ended questions. Questions that allow them to talk about themselves. Contests. Sharing tabs

JamesVKautz I use an observation instead of a command, i.e. “Wow” or “This is clever” – the link speaks for itself.

WriterChanelle Honestly, I prefer to avoid contests until the community is actively participating and loyal.

Fisherish identifying influencers within the community & giving them some extent of authority will spark engagement.

corecorina Supernova makes engages by having weekly live events with online voting, and content that changes based on user engagement

RachelYeomans Yes! For Twitter, you start w/ building an audience, then maybe host a twitter contest and then perhaps a twitter chat!

_faith For FB, it’s great to share visuals– allows ppl to share differing interps, find commonalities

bluephoenixnyc Contests always seem dicey unless you’re in B2C. Otherwise, just small talk is a great start. It’s daunting, but it’s sincere.

mhandy1 Twitter chats build engagement develop community… RT contests develop fans… both should play a role

JPedde I think the best way to increase engagement is making sure it’s easy to log in, easy to find you, you’re visible, easy site nav


Q4) What kinds of rewards are in place (built in mechanics, or points, or sm tools to identify top members)?

RachelYeomans I think the badge system is the most recognized/popular right now – we’re trying to play w/ that out for our community

Fisherish Studies show that recognition by the brand and first time brand’s insight news for top members as the most important reward

evanhamilton In our product, we’ve built in game mechanics that encourage our customers when they make their customers happy.

timbursch We still use old-school #followfriday to call out advocates.

greghollings I think badges are great but the badge system needs to grow organically and naturally, not imposed

7Huck what about discounts?

_faith Hmm, tricky, prefer to share discounts with all fans/followers, they’ve already earned 1 level of engagement

JPedde Kind of blown away by today’s chat… thanks so much to @7huck@mhandy1, and all of the new CMs who joined, along w/ the old!


Post by #cmgrchat contributor @7huck, Judi Huck.

Thanks to all who participated!  Make sure to come back to #cmgrchat every Wednesday from 2-3pm EST for more chats!
If you have any ideas or suggestions for future topics, leave comments or get in touch with myself or Kelly!

3/16 – Trolls and Troublemakers March 23, 2011

Filed under: Weekly Digests — jpedde @ 4:00 am

Way back when #CmgrChat started in September we discussed the topic of negativity in a community.  This week we dived a little deeper into it, and discussed Trolls and Trouble-Makers.  We had 416 tweets by 102 people and it was a very interesting and thought provoking discussion. The topic was also suggested by @BlaiseGV and as luck would have it, he was also in the co-pilot seat because Kelly was at SXSWi.


Q1) How do you handle arguments or negativity that arise in your community?

rhogroupee: I like to jump in a try to defuse with humor if possible…

Mitch_M: Everything’s not responded to the same way. Bad language, threats, I delete. Otherwise, I’ll wait to see where it goes.

SocialMedBtrfly: I try and turn my detractors into protractors — I mean, promoters 😉 If they’re not on the #trollpatroll

blaisegv: With a great deal of tact. I think a #cmgr should refrain from getting sucked into one side or the other at all costs.

SueOnTheWeb: One should allow members to disagree as long as there is no name calling/abusive/personal attacks etc.

SueOnTheWeb: I would only step in as a last resort. Once a CM jumps in it can sometimes shut down the convo.

HSirhan: Think about it when you’re using forums – tight moderation is a massive put-off

mhandy1: I actually try to mitigate before and set up a POA (Plan of action) for negativity

IIABNY: Allowing & being aware of disagreements & dissent can help the organization calibrate its approach to achieving policy goals


Q2: What does your crisis management plan look like?

mhandy1: It looks like a flow chart that categorizes behavior, and then moves to a detailed document for each category

rhogroupee: We have a roster of contact info & escalation in case things go haywire, but it seems each situation is different

wahidinwong: Let the conversation grows while others kick in to ‘correct’ is not a bad option. It in fact lite up the community interaction

HSirhan: Its useful having processes in place but ultimately a response often requires *common sense

JPedde: I alert all of the necessary team members, and we collectively decide who to involve, how to react. Try for 24 hour turnaround


Q3: We know all about “Don’t Feed the Trolls”, but can trolls ever be good/useful? Why/Why not?

SocialMedBtrfly: It takes experience to know the diff b/t evil trolls and really frustrated customers. MUST respond to the really frustrated.

AskTim: Well, even a troll is capable of making a good point. It’s just hidden among all the insults.

toxicmenges: Trolls are EXCELLENT at making the community bond together. War time mentality

SueOnTheWeb: No good comes from a troll-But we do have 1 who pops up from time to time who can be very funny-until he wears out his welcome

wahidinwong: in some cases maybe, but most of them, No

LStacey: Trolls come in different flavours and sometimes make valid points that can spark positive discussion.

mhandy1: I try to bring trolls into product conversation and give them an ownership stake… they become amazing advocates

asq_trish: AND – If you can turn the troll to the good – you have advocate for life life(usually)

ASQ_Trish: Trolls can also make you work harder to make your community better for all


Q4: Any tips or tricks to keep negativity down? or to avoid it? How to you maintain a nice atmosphere for all?

HSirhan: Getting interesting dicussions going – and these often can and should be OT

SueOnTheWeb: Kill em with kindness 😀

toxicmenges: never patronise your community, they’ll sniff it out, understand them, respect them

wahidinwong: Stay positive and smile sometimes help 🙂

JPedde: Use as many please and thank yous as you can in interactions. Seriously.


Thanks to all who participated!  Make sure to come back to #cmgrchat every Wednesday from 2-3pm EST for more chats!
If you have any ideas or suggestions for future topics, leave comments or get in touch with myself or Kelly!




3/2 – Smartphones, Apps, and Community Management, Oh My. March 3, 2011

It was kind of a fun coincidence that this week’s chat topic of Apps took place directly after the Apple event announcing the new iPad2 and some of the new apps that will be featured on it.  As community managers we generally have a sick fascination with new tech toys, apps, and shiny objects.  Or that might just be me.  Regardless of the type of phone we all use, we all add, try, and delete a number of apps for a variety of reasons.   In the 554 tweets by 87 people there were quite a few amazing suggestions for apps.  See below!


Q1 What kind of smartphone do you have? and does it matter?

HSirhan: Mostly use iPhone 4 and HTC Desire – it does matter to an extent I think

evanhamilton: G2 (Android). It’s awesome. I think it matters – the interactivity of the apps and the background tasks are essential for me.

blaisegv: I have an iPhone 3GS but switching to an HTC. I’d say depends on role but emails at least a must.

JPedde: It only matters when it comes to #apps & the availability of a lot of them in their stores.


Q2. Can community management be done WITHOUT a smartphone?

KellyLux: I personally could not manage my life (personal or professional) at this pt, without a smartphone. It’s always by my side.

RachelYeomans: It could but wouldn’t be nearly as effective – I always have my smart phone AND iPad handy no matter what

DanKlamm: Yes, but it’s more difficult. I had a regular phone until last June- tough to live tweet events, take photos, etc.

semantic: Seems like it could, but you’d have to be tethered to a laptop at all times

rhogroupee: Smart phones facilitate faster response, but do they make it harder to take a break? Need to use them “smartly”

evanhamilton: Sure, but for most situations I say no. If you’re not available to deal with a crisis on the go, you’re in trouble.

marcuspowers77: Smartphone = faster response and reaction. But I think it depends on what your community expects and the expectation you create


Q3) How many apps do you have on your phone? How do you manage them?

sacevero: I have 4 pages of apps on my iPhone. Haha. Folders help keep social media apps for work organized.

rhogroupee: 126 (never counted before, whew!) I do occasional purges..

elysa: Yeah I have a good 300 apps. But I’m crazy about organizing apps. I use @appolicious to manage my library/find new apps

SunnyinSyracuse: I use folders to group apps together like “Going Out” or “Shopping”

marcuspowers77: I only have 12 apps on my iphone but I use all of them regularly. I like to keep it clutter free.I’m distracted enough as it is.

elysa: oh speaking of I did a list of iPad apps I use for CM: http://appo.me/fv0me

qualitylogo: I have 8 pages’ worth of apps on my iPhone, but not every page is filled up b/c I manage them by sorting according to category


Q4) What are the top 3 apps you can’t live without and WHY!?

pushingvision: Anyone use an app like Pandora Box or App Miner to find what apps are currently on sale?

elysa: @pushingvision I do – FreeAppADay & AppDeals are pretty cool

rhogroupee: My top 5 would be: Kik, Flixter, my GaGaJoyJoy app, Evernote, & Twitter

pushingvision: Mail, InstaGram, Echofon/Hootsuite, Facebook & Camera

amfunderburk1: My top 5 apps: Google Reader, tops news app, Twitter for Android, sticky notes and Facebook

JPedde: KIK has changed my life. Saves me $15 a month in texting!

JPedde: I love Red Laser for iPhone. Always scanning bar codes in stores for cheaper deals.

KellyLux: Hootsuite, Smartr, techDygest Instagram and @BrianSolis (yes, he’s an app)

KellyLux: My password keeper, FB, foursquare, NYTimes & PulseNews, Camera+ are some other favs

sacevero: I made a list of tools on @oneforty I use regularly–we should all compare! http://bit.ly/hXcZ5O

RachelYeomans: Seesmic, Evernote, &Google Maps- Seesmic 4 my Twitter addiction, Evernote for memos & Seesmic synch & Gmaps for not getting lost

gilmoreglobal: Jumping in! Apps: UnberSoc, BlackBerry Maps, Drivesafe.ly, QRcodescanner pro, my camera!

rjburkejr: Twitter, bitesms, and skype

elysa: Top 3 for CM purposes: Evernote (gotta have access to everything), BoxCar (push notices on tw/FB), Yammer (we use @bizzy a lot)

Triplyksis: For CM purposes on my iPad… Tap11 (iPhone app – social media), Dropbox (file syncing), FeeddlerRSS (Feed reader)

SunnyinSyracuse: Apps I can’t live without: mail, red laser, tipulator, @instagram, pandora, maps..oh wait, you only wanted 3

KellyLux: Forgot about Instapaper, Bizzy, hipmunk & Vogue Stylist.

CallFireMktg: I can’t live without Words with Friends. It’s not for work or anything, but it’s all I ever do anymore

pushingvision: Have you seen Fooducate? You scan a barcode and it rates the nutritional value and offers alternatives.

maggielmcg: Super late to the chat–apps I use every day: toodledo, Audible (addicted to audiobooks), Twitter

sarahkayhoffman: My dear @swonderlin suggested: @plancast @hashable @groupme @gowalla I’m so excited for @Bump, too!

KellyLux: I use Smartr to find good content for twitter, same for TechDygest…it cuts out all the junk & just leaves the links.

7Huck: Recent app I found pretty helpful was @ZocDoc, book appts instantly!

7Huck: There is an app for ordering movie concessions right from your seat – @munchlymobile. Putting it out there


Thanks to all who participated! If you would like to see the entire transcript, please click here. Make sure to come back to #cmgrchat every Wednesday from 2-3pm EST for more chats!

If you have any ideas or suggestions for future topics, leave comments or get in touch with either Jenn or Kelly!


2/23 – Books March 2, 2011

Get ready because your list of books is about to get much longer.  This week we had a great discussion in 547 Tweets with 82 people about books and how they’ve helped our careers as community managers.  There are some great, topical titles that have crossed our desks over the past few years, and we all struggle with the time to find to read them, and how to implement their lessons in our daily lives.


We’ve created a Google Doc of the books discussed here.  Please feel free to add to it at any time. Thanks to Adam Britten!


AdamBritten: Just made a Google Doc for us to compile a reading list, please contribute! http://tinyurl.com/4nyvpgx



Q1. Before we get to specific books..how do you fit in time to read books? And do you prefer e-readers or paper books?

JamesVKautz: I read on the bus, which gives me 1.5 hrs each day. Still using paper, but starting to consider a Kindle.

mhandy1: e-reader all the way… most people watch TV.. cut that out read or ship instead

SocialMedBtrfly: If I can get through my Google reader stuff, I’m stoked, BUT I like the occasional brain-candy book on my iPad

JennaLanger: I’m a big fan of audio books, and still reading those old paper ones in bed 🙂 Might have more dig options if i had a table

jackieadkins: I’m still 100% paper books. I look at a computer most of the day, so it’s kind of nice to have an actual book instead.

ahvance: You can always make time to read, especially if it’s to help you be a more valuable #cmgr. Lunchbreaks, just before bed – in line!

pushingvision: I take books to places I’ll have to wait. (I read 1/2 of Unmarketing at hairdresser). I still prefer paper books

THO_R: I read books to keep my skills current during my job hunt, usually before bed, sometimes as a break from screens

JPedde: Would be great if publishers/sellers bundled. I want a PDF for on the go, book for around the house/shelf

KellyLux: Interesting how many #CMs like paper books…apparently due to the amount of time we spend in front of a screen.

jackieadkins: I do think digital books have a lot of room for advancement that could convince me to read that way more often…


Q2. What books have you read in the last 6 mos. that you would HIGHLY recommend?

JamesVKautz: Enjoyed Unmarketing, but moreso Trust Agents. Both vital reads for a cmgr.

AdamBritten: Definitely ‘Customer Service: New Rules for a Social Media World’ by @petershankman.

AskTim: Non-fiction: The Big Short by Michael Lewis. 4-Hour Workweek by Timothy Ferris.

mhandy1: “Linchpin” was also awesome, so was “switch”, I always swear by :made to stick”

evanhamilton: I re-read this so damn often: Made to Stick. GET THIS BOOK. Your ability to write convincingly will increase tenfold.

scottcowley: Just finished “Influence” by Cialdini. Studying human behavior is the best foundation for social media. Awesome book.

Fisherish: I just finish reading Enterprise Social Technology, not yr normall twitter, fb book  http://amzn.to/gq7Uen

evanhamilton: Also, the Zappos book is great and if you do/want to do public speaking, Confessions of a Public Speaker is very useful.

JennaLanger: I’ve been working through Keith Ferrazzi’s books…while it seems like a lot of common sense, it’s good biz dev advice

RachelYeomans: The Chaos Scenario is one worth reading – state of the media & new media – a bit ego-centric but the point comes across

JPedde: I really liked “Success Secrets of the Social Media Marketing Superstars” Lots of short stories by “the greats”

mhandy1: Graceonmics is a book i really enjoyed, some good philosophies for Social Media http://amzn.to/hQfCeJ

Fisherish: not a #SM book but #REWORK is highly recommended reading for any1 in web 2.0

AskTim: I have Freakonomics on my to-read list. I also want to read one titled Poplorica, which I think deals with fads and fashions.


Q3: How do you balance reading books for fun vs. books for work? What’s the next book you’re going to read?

KellyLux: 1st I have to find the time to read ANY book. But I want to read ‘Life’ by Keith Richards.

jackieadkins: I typically have one “fun” and one “biz” book going at the same time. I read fun ones much quicker.

greghollings: I tend to refer to sections of “work” books at any given time. Brian Solis’ Engage is next on my list

pushingvision: Even when I read things “for work” they’re also for me. I’m always reading something.

JennaLanger: Now we’re talking…time to check 7books.com via @_brittastick & goodreads.com via @sue_anne,


Q4: What are some of the lessons from books you’ve adapted to real life situations?

RachelYeomans: From the book ‘Power of Small’ – the importance of the phrase “Thank you!”

pushingvision: Analyzing coworkers based on their desks, ala Snoop. 😉

mhandy1: The entire foundation for Social Media research I use daily is built from Groundswell and Click.

JamesVKautz: From “Switch” I’ve applied a lot of methods to motivate elephants.

jackieadkins: From ‘The Art of War’: I learned how to literally crush your competition 🙂

jackieadkins: From ‘The Big Short’ I learned inefficiencies in an industry present opportunity for those smart enough to recognize them


Q5: Post a pic of your ‘book pile’ if you have one nearby

JPedde: Book “pile” 1 of 3 #cmgrchat http://twitpic.com/42zuvm

evanhamilton: My crazy book pile on my crazy desk. 🙂 http://bit.ly/fnT4bJ

pushingvision:I combined 2 piles, but have another shelf here at work. I have about 8 full bookshelves at home. http://twitpic.com/42zw06

AskTim: Book pile 1 #cmgrchat #TwitPict http://twitpic.com/4301wi Book pile 2 #cmgrchat #TwitPict http://twitpic.com/43023x

JamieXML: If I only get one community mgmt book, it’s Art of Community http://www.jonobacon.org/ http://twitpic.com/430b0o


Thanks to all who participated! If you would like to see the entire transcript, please click here. Make sure to come back to #cmgrchat every Wednesday from 2-3pm EST for more chats!

If you have any ideas or suggestions for future topics, leave comments or get in touch with either Jenn or Kelly!


2/16 – Conferences February 17, 2011

With SXSWi just around the corner, we decided to tackle the topic of conferences – everything that goes along with the pre, during, and post activities.  What was most interesting to me, was all the little tips all of these seasoned community manager conference goers had!  A fun idea to host a Community Manager conference came out of the chat too…  definitely a project to consider for the future!


Q1 GO: We know about Blogworld & SXSWi, but what are some other conferences you’ve been to/want to go to/recommend?

JPedde I would love to attend one of @JakRose‘s Social Fresh Conferences

rhogroupee I’d love to go to Social Media & Community 2.0 in Boston…too $$$$ tho

evanhamilton Community Leadership Summit (CLS) and CLS West are fantastic unconferences for us community types

tmonhollon Local and regional events are always good for networking. And some AMA, PRSA, IABC chapters have conferences too

carleemallard I’d like to go to @Internet_Summit @socialfresh and #CES too!

timbursch Hope to go to Community Leadership Summit: http://bit.ly/hQOVh4

THO_R:  Met some great folks @PivotCon (@briansolis involved this yr) & I love what @jeffpulver does with #140conf

tmonhollon Last year I went to an #OptSum that was in Dallas. Featured @briansolis @jasonfalls and others http://optimizationsummits.com/

pjmattson Headed to Radian6: Engage 2011 http://bit.ly/cZxZUk

amirad I only go to conferences that are relevant. I have to be able to find value in the ppl attending. Many R locally

marnysmith Link for the Spark & Hustle conference organized by Women For Hire CEO Tory Johnson http://sparkandhustle.com/conferences/

KellyLux If you have a chance to attend Social Media Week next year, I would strongly encourage u to attend, the one in NYC was fantastic!

kristinabobski I encourage everyone in the midwest to go #FMW11 http://www.futuremidwest.com/ digital marketing and PR w/social focus


Q2) How do you prepare for heading to a large conference? How have you managed requests to help out/speak?

carleemallard I’ve created a twitter list of everyone I might want to meet at the conference ahead of time & add new ppl periodically

tmonhollon Plan head: What to take, what sessions to attend, who to meet. Be flexible

tmonhollon Try to meet 5 of each type of contact: Aspirational, Peer, & Student. Microcelebs are great, but other contacts are powerful too!

rhogroupee I also like to start thinking of good questions for panelists/speakers beforehand…

KellyLux I like to set up some meetings with people who I know are going to be there. That way, I know I won’t miss the opportunity.

marnysmith Before I go to a conference I always stock up on business cards, you always want to have enough

Ruckus Going to a conference you should probably have @Hashable on your phone!

amirad If I dnt think I will have enough cards, I bring company stickers and write my info on the back 🙂


Q3. What do you do post conference? How do you maximize your time spent and connections made?

7Huck: Totally write notes on your follow up stack, super handy weeks later

mor_trisha Post conference, I review the tweets I made during conf and summarize

evanhamilton You’ve gotta follow up with people you met, beyond just a “nice to meet you”. If you really like ’em, start a dialog.

timbursch Follow up with connections (lots of emails) and follow through on ideas/learnings

THO_R Post conf., milk that event hashtag for all it’s worth. Post relevant links and try to keep active year-round

gilmoreglobal I always try to snap a lot of pictures and then I have something valuable to share with the contacts Ive made

tmonhollon Oh, and my BIG secret for networking at tech conferences? Take a power strip. You’ll make friends for life!

muruganpandian Do you surprise them and send a non-social media message? Example post cards.

AdamBritten: You think it smart to make a new avatar for what you look like that day?


Q4: How do u ensure that when ur enjoying urself @ a conf & juggling accts, a @RedCross tweet doesn’t happen?

nickcicero Use multiple Twitter programs. My timelines look totally different.

tmonhollon Also, @Hootsuite suggested adding “buffer” accounts between your personal and big brand accts to avoid an “oops” Tweet like this

gilmoreglobal HAHAHA! I tweet from my Blackberry and my accounts are very obviously colour coded! No #redCrossTweets here!

kristinabobski I am extra extra careful now! Use two different platforms when tweeting from my iphone.

DanKlamm I think the accidental tweet shows some humanity behind the brand. People make mistakes. Not a big deal.

THO_R To avoid accidental tweets, spend 2x the time editing as you did writing


Thanks to all who participated! If you would like to see the entire transcript, please contact Jenn to have it emailed to you. (WTHashtag decided to eat the transcript).  Make sure to come back to #cmgrchat every Wednesday from 2-3pm EST for more chats!

If you have any ideas or suggestions for future topics, leave comments or get in touch with either Jenn or Kelly!